Return and Refund Policy

Last updated: September 21, 2026

This Return and Refund Policy applies to purchases made through Luckets.com.

Because Luckets DTF transfers are prepared after an order is placed, we generally cannot accept returns or exchanges due to a change of mind, an incorrect size selection, or an incorrect product selection. However, we will provide assistance when an order arrives damaged, defective, incorrectly produced, or different from what was ordered.

1. Eligible Claims

You may be eligible for a replacement or refund if:

• Your product arrives damaged or defective.

• You receive the wrong product, design, size, color option, or quantity.

• The product has a significant manufacturing or printing defect.

• Part of your order is missing.

• Your order is confirmed lost during shipping.

To report an eligible issue, contact us within 7 days of delivery at support@luckets.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the product and the problem

• A photograph of the shipping package and label when the order arrived damaged or incorrect

Claims submitted without sufficient information may require additional documentation before they can be reviewed.

2. Non-Returnable Items

Unless a product arrives damaged, defective, or incorrect, we do not accept returns or exchanges for:

• DTF transfers prepared after an order is placed

• Custom or personalized products

• Products made using artwork uploaded or approved by the customer

• Products ordered in the wrong size, color option, design, or quantity

• Products damaged through incorrect storage, handling, application, washing, or use

• Products that have already been applied, pressed, cut, altered, washed, or used

• Sale, clearance, or final-sale products

• Gift cards

Please review the product description, size selection, design option, application instructions, and cart details carefully before completing your purchase.

This policy does not limit any rights that cannot be waived under applicable law.

3. Custom Artwork and Customer-Submitted Files

Customers are responsible for reviewing all custom artwork, spelling, dimensions, colors, image quality, transparency, and other submitted information before placing an order.

We are not responsible for errors contained in customer-submitted or customer-approved files, including:

• Spelling or grammatical errors

• Incorrect dimensions or proportions

• Low-resolution or pixelated artwork

• Unwanted backgrounds

• Incorrect colors or transparency

• Missing design elements

• Copyright or trademark issues involving customer-submitted content

If Luckets produces a custom order differently from the final file or specifications accepted for production, contact us within 7 days of delivery so we can review the issue.

4. Order Cancellations and Changes

Orders may enter production shortly after they are placed.

If you need to cancel or change an order, contact us immediately at support@luckets.com. We will make reasonable efforts to accommodate the request, but cancellation or modification cannot be guaranteed once production has begun.

If an order has entered production, it may no longer be eligible for cancellation, modification, or refund.

5. Claim Review

After receiving your claim, our customer support team will review the information and normally respond within 2–3 business days.

If the claim is approved, Luckets may provide one of the following resolutions, depending on the circumstances:

• A replacement of the affected product

• A refund for the affected product

• A store credit, if accepted by the customer

• Another appropriate resolution agreed upon with the customer

Please do not return any product without receiving instructions from Luckets. Unauthorized returns may not be accepted or refunded.

6. Approved Returns

If Luckets determines that a physical return is required, we will provide return instructions and the applicable return address.

Approved returns must be:

• Sent only after receiving authorization

• Returned in the condition requested by our support team

• Packaged securely

• Shipped within the timeframe included in the return authorization

Do not send products to our business address without first receiving return authorization.

When the return is required because of a Luckets error or an eligible product defect, Luckets will provide or reimburse reasonable return shipping as specified in the return instructions.

7. Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after the refund is processed for the funds to appear in your account. Processing times are controlled by your bank, card issuer, PayPal, Shop Pay, or other payment provider.

Original shipping charges are not refundable unless:

• The entire order was damaged, defective, or incorrect;

• The package was confirmed lost; or

• The refund is required under applicable law.

If more than 15 business days have passed since you received confirmation that a refund was issued, contact us at support@luckets.com.

8. Replacements

When a replacement is approved, Luckets will reproduce and ship the affected product without charging an additional product or standard shipping fee.

A replacement may be provided instead of a refund when the problem can reasonably be corrected through reproduction.

9. Application and Care

Customers are responsible for following the application and care instructions provided with the product or displayed on Luckets.com.

Damage caused by improper temperature, pressure, pressing time, peeling method, storage, washing, drying, ironing, or application equipment is not considered a manufacturing defect.

We recommend testing application settings before beginning a large production run.

10. Lost, Stolen, or Missing Packages

If tracking has not updated for more than 7 business days or your package has not arrived within the estimated delivery period, contact us at support@luckets.com.

We may need to open an investigation with the shipping carrier before approving a replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management, and the shipping carrier before contacting us.

11. Contact Information

For return, replacement, or refund questions, contact:

Luckets – Operated by Optime Plus LLC
14520 Avion Pkwy, Suite 120
Chantilly, VA 20151
United States
Email: support@luckets.com
Website: https://www.luckets.com